I am a blind individual singer/musician by profession in my 60's and i wish to
relate a very unpleasant experience with an ENT specialist going by the name of
Dr Michael Herg who is attached to the tung shin hospital situated in Pudu. It was
on Saturday the 8th of November 2014 when I went to the tung shin hospital to
seek treatment as I was having some hearing problems on my left ear. I was duly
assigned to an ENT specialist going by the name of Dr Michael Herg as mentioned
above. On examination, he found that both my ears had quite an amount of ear
wax and therefore had to be removed. Removing the wax from my right ear was
painless as my wife informed me that the Dr removed the wax using what looked
like a pair of tweezers. However,when removing the wax from the left ear a wax
sucking machine was used and it was quite painful. To my horror. when I indicated
to the Dr about the pain during the procedure, he lost his temper and told me in
no uncertain terms that should anything go wrong I have to bear the
consequences. Due to the pain, I remember that the procedure had to be
stopped at least twice which led to the Dr getting more agitated and annoyed.
He even chided me for imagining the pain and that even a 3 year old child could
go through the procedure without any fuss. At one stage, he even threatened
to have me undergo the procedure under general anesthesia but I continued
with the procedure having to bear with the pain. All in all, the procedure to
extract the wax from my left ear took between 10 to 15 minutes. After the wax
removal, I felt that my condition was no better but I thought that the ear needs
time to adjust for the healing process to take place.
The breakdown of my bill is as follows:
150 dollars as being consultation fees
15 dollars for use of consulting room.
200 dollars for cleaning procedure
On Monday, 10th of November as my condition had not improved, I proceeded to
call up the customer relations officer of the tung shin hospital someone going by
the name of Mr. Eric. I related my bad experiences with Dr Herg to him to which
he sounded quite sympathetic with regards to the situation at hand. I then made
a request to Mr. Eric that I would need to have another appointment with Dr
Herg as my hearing condition had not improved. I even requested Mr. Eric to ask
Dr Herg to wave the consultation fee as I am not financially well off.On the
afternoon of the same day I managed to have the appointment with Dr Herg
where I told him that my hearing condition had not improved. After examining my
eardrum he told me that it was in perfect condition and that there was nothing
more that he could do. When I requested Dr Herg to explore other possibilities to
rectify the situation he lost his cool and became rather arrogant. He even made a
statement to say that he was not god and that he can't solve all problems. As I
was not getting any where with him, I had no choice but to leave his surgery
feeling short changed.To make matters worse, I was slapped with a bill of 50 dollars which was a great
insult and causing me to have to fork out the cash which Dr Herg did not deserve.
Finally, it is my intention to bring this sordid matter up with the tung shin
hospital authorities and to impress upon them to give me a refund of the 50
dollars as I strongly feel that Dr Herg did not deserve it. I will also make a strong
complaint against Dr Herg as he has no ethics and for his disregard and uncaring
attitude towards a disabled person such as myself. If this issue is not resolved
amicably,then I shall proceed to bring this matter up with the Malaysian medical
association with the hope that Dr Herg can be disciplined for his very unethical
behaviour.
Alfred ho
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